Thursday, July 22, 2010

Scam Report On Chiro One, Part Two



Last Wednesday, my husband, mother and I reported dutifully back to Chiro One to be coerced into giving them all our money  get our health reports. In a group setting. Where we instructed to bring our spouses and a big fat check.

We were greeted enthusiastically again, and our names were up on the white board once more. We received name tags and were encouraged to make friends with the other folks that were waiting to receive THEIR health reports. We spent most of our time debating which Hall & Oates song is their best instead (it's Rich Girl. It's TOTALLY Rich Girl). Eventually everyone arrived and we were ushered into the main treatment area, where a small grouping of chairs were arranged in a semi-circle around a whiteboard with some writing on it. The doctor, the same one who had helped examine my mother and I on our previous visit, gave the 8 of us a presentation about spinal health and how we were going to die if we didn't receive chiropractic treatment for the rest of our life. Seriously. It took her about half an hour to go through the whole presentation, and it was very interactive (she called on us frequently, asked us lots of questions, and she kept calling my husband out on his snarky whispered comments to me), but this is what I took away from the presentation:

From this site.
1) spinal issues, called subluxations, compress our nerves, which are supposed to be carrying all the important messages from our brain to the rest of the areas of our body, and when these subluxations compromise the nerves, it can lead to dysfunctions in the body, which will cause diseases in us, and eventually will kill us. Or we'll kill ourselves, because subluxations can also cause us to be severely depressed.

2) Getting the proper chiropractic treatment, for the rest of our lives, will take us out of the cycle of "medications and surgery" that the rest of the health world wants us to be in, will fix the dysfunctions (which can take YEARS of treatment, if our backs are bad enough) and keep us healthy and happy.

3) Seeing other chiropractors will only mess up our backs further. This was illustrated by showing us xrays of a man who had been seeing a chiropractor on his own for 15 years before coming to Chiro One. I'm not sure how they GOT his 15 year old x rays, but they showed us what were supposedly his xrays before he started treatment with his previous chiropractor (bad), his xrays from near the end of his treatment with that chiro (worse), and his xrays when he came to Chiro One (so bad they needed to refer him for surgery, they couldn't even help this poor soul, his other chiropractor had worsened him so!).

you ever see the results of a neglected mouth?! THIS COULD HAPPEN TO YOU!
Call me a skeptic, but in my mind, they were just weaving the perfect setup to alarm and disarm us before taking us back into individual rooms and trying to sell us a huge treatment plan.

Toward the end of the presentation, my mom asked about genetics. Something like "do you really believe that subluxations cause ALL diseases and disorders in the body? What about genetic factors and predisposition to certain conditions?" To which the doctor replied that she DOES believe subluxations cause all of our bad medical stuff and that she doesn't believe genetics play a part in it at all. Because she had scoliosis and severe depression and some other things, and as soon as she started receiving regular chiropractic care at Chiro One, all of that was cured and she's a True Believer now. My mother mentioned Jacqueline Kennedy Onassis and how, when she was diagnosed with cancer, she said something like "I don't understand how this could have happened, I've always lived such a healthy life." The doctor replied "was she getting chiropractic treatment? Because I would bet you that no, she was not."

DO YOU HEAR THAT, JACKIE O? IF YOU'D SEEN A CHIROPRACTOR REGULARLY, YOU WOULD NEVER HAVE DIED OF CANCER!

So. Make of that what you will. Obviously we're in the 'skeptic' category.

Shortly thereafter, they took us back into the private rooms to discuss our personal health details. A blond doctor took my mom back, and the same doctor who gave the presentation took OJ and I back into a room. She showed us our back xrays (both of us having some decent misalignments, of course) and noted that it would probably take several years to treat us. She showed us the treatment plan and paperwork she'd written up on us and said they wanted to start out seeing us three times a week for 3 months.

Here's the kicker. They want you to pay up front. That's the big sale. You have to COMMIT. Oh sure, if you decide you don't like the treatments or want to go somewhere else, they'll return a prorated amount to you, but they won't treat you unless you pay for a big block up front.

For the two of us, that meant $1800. $900 a piece ($25 copay each visit for 12 weeks times 2 people). And of course they had three easy payment options!

Oh, and the orthotics for our feet. Those weren't covered by our insurance. So add another $400 a piece to our cost, because we really SHOULD have orthotics, you know.

We thanked her and respectfully declined. We both believe in chiropractic care (though perhaps not quite to the somewhat fanatical level that these people profess to believe), but we don't believe in paying up front for 12 weeks of medical services at a place we might not even like, for treatments we might not even need.We'll go to my husband's previous chiro instead, where they do much the same stuff but in a private setting and don't charge you an arm and a leg or tell you you need to see them three times a week for the rest of FOREVER or you'll get cancer and DIE.

After we regrouped with my mom, she told us that her doctor wouldn't even TELL her the cost of the treatment plan for her until she agreed to commit to the recommended course of treatment! (Which was also three times a week for 12 weeks.) So she doesn't even know what they were going to try to charge her. They also tried to sell her orthotics, and when my mom told the doctor she already HAS a pair of orthotics from her podiatrist, the chiropractor told her "well, we want you to have the SOFT ones".

Needless to say, my mom didn't give Chiro One any of her hard-earned dollars either.

don't be fooled! "free" medical care is generally NOT.

My take? The word "scam" is relative; they ARE charging for a service and they do provide said service, and it may even have health benefits for you. But it's definitely a BUSINESS first, caring health company second. It's full of manipulative sales techniques and methods used to get you emotionally involved and committed. I would recommend that anyone considering chiropractic care steer clear of Chiro One and find a reputable local chiropractor in their area instead.

part one of this series:
Is Chiro One A Scam?

51 comments:

  1. WOW. I am SO GLAD we were only out that 20 bucks and never went back. That is just plain TERRIBLE.

    Rob goes to Suburban Chiropractic. They charge our insurance. We have a small portion we pay afterward and they bill us. They also offer therapeutic massage - 35 bucks an hour, and they bill our insurance for that too. They don't demand a huge commitment. I think Rob sees them once every week or two. And for a while he couldn't fit it in, and went in on an oh my god my back is killing me and I can't take it anymore basis. If you're still in the market? Check them out. I've never been summoned for a spousal lecture. If you want the 411 you can ask the birthday boy and I'm sure he'd be happy to tell you about it. :)

    P.S. Does Chiropractory solve insomnia? UGH.

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  2. wow...wow...wow...this is insane...Ive had similiar experiences with these chains...eye care chains *cough* America's Best *cough*...I even experienced the same thing at a certain well known by his commercials bankruptcy lawyer...Ive coined them as the "fast food versions".

    I firmly believe in Chiropractic care for adults. Ive gone to a couple over the years and have amazing success with my back pain (scoliosis...that runs in the family...stupid chiro one). I also believe that alot of the pain that people have and sometimes even certain internal organs not working correctly is because of compression in the spine. But ill get cancer from smoking way before my unaligned spine 'creates' it from thin air. I don't know how companies like this stay in business...and I feel bad for the people that are convinced that they need this kind of help from this kind of company.

    Glad you opted out of thier services...and I hope you find a much better and successful experience at OJ's private chiropractor. If you do need a refferal, I have an awesome one =)

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  3. Its a complete scam. Lets just say i've been associated with them and I know the ins and outs of the sales techniques that they use. They take the "Docs" through a strict training regimen to shoot down any rebuttals the patients may have. The owners are greedy and only care about the bottom line. They try and brain wash you in their all team meetings with b.s. sob stories and 5th grade motivational tactics. Deep down the owners and employees are greatly troubled people. I feel sorry for the people that applied there wanting a decent medical career, only to be hoaxed into a scheme, and due to the economy, have no choice but to stay and continue to be brainwashed for 25k per year. They are being monitored closely for insurance fraud and don't be surprised if they appear in the news here shortly. Each of the owners (all 5) drive extremely expensive cars. Such as Ferrari's, Bentleys, and Rolls Royces. If you don't believe me, drive behind the Oak Brook location and see for yourself. And NEVER give them your insurance information! Hope this helps

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  4. I found your blog post by googling "chiro one scam" after having a completely unsettling "evaluation" appointment today. They also wanted me to pay a grand up front, but the worksheet with all the money worked out was in 6-pt font (teeny!!), and she kept moving her hands over it so that I couldn't read it. I asked why I couldn't just pay the copay at each visit like I have for other chiropractors and doctors, and was told that if I did that, I wouldn't get the discount. They also showed us the exact same x-rays about the poor guy who had the bad chiropractor and needed surgery!

    I already cancelled my next appointment--in fact, I had such a bad feeling after I left this morning that I called them as soon as I got home and cancelled. Then when I got home from work tonight, I googled. I found the Tribune article first, but when I read your blog post and it was exactly what I'd experienced--I knew this place was rotten.

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  5. I know for a fact that they are committing insurance fraud. It is only a matter of time until someone investigates them...

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  6. I'm sure you are going to a chiropractor. How much did they pay you to discredit Chiro One. hahahaha

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  7. I hate to point this out to you lady....but you are a whack job. I used to be a pro-wrestler years ago, and if it was not for chiropractic care or Chiro One I would be in a wheel chair. Health Care does cost money. we don't live in a communist world where everything is half assed and free. You sound like someone who sits on their duff all day eating pastry puffs and blames health care for you having an unhealthy body. Guess you have too much time to bitch on this blog than actually taking care of your health. You and your family are bottom nose inbred morons

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  8. I had my "group appointment" last night. It was painful. Today I, like you, started typing "Chiro one" in the Google search and "scam" filled in. Dammit. It more or less confirmed my suspicions after the group appointment and treatment plan that required a payment plan and was preceded with the word "crisis".

    I really like the chiropractor that I saw and I think he really has good intentions - that he really believes in all of it and that he is truly making the world healthier. But, after reading all of this, I just can't do it. Thanks all for the insight.

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  9. Please consider the source here...there are far more people that have had a positive experience with Chiro One, but the negativity on this board truly astounds me. I have been a patient at Chiro One since March of 2010 and it has been a profoundly positive experience. The problem is, the people that are happy with companies do not take the time to write about them which is why I took the time to write this.

    I think it is really sad that the person that started this blog had a negative experience, but based on the way they wrote about their experience I would not find it difficult to believe that this individual goes through their life enduring one negative experience after another...and we all know people like that, right?

    Certainly Chiro One is a reputable company and although it may not be the company for everyone, at least they are out there educating people about the benefits of chiropractic care.

    I hope people will form their own opinion about Chiro One as I did. I feel confident that in doing so, you will realize that the person that started this blog had a bias long before the day they ever knew who Chiro One was, and that venting about their negative experience online was probably just one more negative viewpoint on a day in their life where every experience is perceived negativity.

    The glass is half empty for some people ALL of the time! Please see for yourself like I did...you will not be disappointed... Chiro One has truly changed my life!

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  10. Yes, Christine, it's very obvious from reading even a couple of my other blog posts what a routinely negative person I am, I'm sure. *I* think it's sad that the only way you can find to share your positive experience is by trying to tear down someone else. I'd also like to know where you are getting the data that "far more people have had a positive experience with Chiro One", because from what I've been reading, I don't see that. I DO see that some people have had a positive experience, and I'm happy for them. It also seems to me that your claim that they are a "reputable company" is likely disputable, given the number of things I've read about them not just on MY Chiro One posts, but elsewhere too.

    The glass may be half empty for some people all of the time, but I am not one of those people. I just personally don't believe in treating people like cattle and in high-pressure sales pitches. It's not how I choose to run my business, and I don't wish to patronize anyone who runs their business in that fashion. The great thing about the world we live in is people have a choice. I made mine, you made yours. In the future I hope you will be able to share your viewpoint without feeling forced to throw out personal attacks.

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  11. Hi,

    I just got back from my follow up to the "Free" $20 session. I had the exact same experience as you did.

    In the past people have tried to sucker me into buying Amway and something else similar to that (forget what the name is but something with a .com in it) so I know a sales pitch when I see it. Well I saw that...as did I see the group session "pressure therapy".

    The doctor reminded me of Anne Coulter (so that is negative points in my book, why? well because Anne is such a " " personality)...

    To top things off, she wouldn't tell me how much the treatment would cost but I had to commit to 3 sessions/week for at least 3 months. When I told her that I can decide better if I knew how much it'd cost, she started saying "What is most important? Your health or money?" (Hate to break it to you doc, money is what will help me pay you to help me).

    Then she started talking about how "don't you want to play with your daughter, don't you want to be able to walk her down the ailse?"

    I guess they consider anyone stupid enough to fall for their $20 scam in the first place stupid. Au Contraire dear Chiro Con, I don't accept your considering me stupid. Infact, I like to give everyone and everything a fair shake before deciding that I've been had.

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  12. as a belated employee i assure you, this company is commiting fraud.

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  13. Please keep in mind that not all chiropractic offices run like this. Find a chiropractor that you are comfortable with and connect with. Some people may benefit from Chiro One and don't mind the up front payment and excessive treatment. Others want a specific treatment plan catered to the individual. Whatever the case may be, chiropractic can help many, and some not so much. Find a chiropractor that can help you and if not, they should be referring you to a specialist that may if you are not responding to care at a reasonable time frame.

    P.S. Subluxations do not kill people. I never tell my patients this.

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  14. I guarantee you that you need to run very fast the other way! I also used to work for them and I will tell you that they treat their employees like CRAP! They suck you in, make you feel like they care and then treat you like you're stupid. You must live and breathe Chiro One. It's like a cult. It doesn't matter if your own health is at stake or you have family members that are on their death bed, you better get to work. You are actually reprimanded for caring about your own or your families well being. And yes, they do ask their marketing team to post good comments about them. They are all really good actors...the owners, the office staff, the doctors, etc...All scripted and all about the all mighty dollar!!! I just wish I would have wizened up sooner.

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  15. Oh and I forgot to add why I was fired. First let me say that the week before my health issues started, I had gotten promoted. So no one can say that I wasn't doing my job. I got fired because I was in the icu and my FMLA ran out. Does that sound like a company that cares about their employees?

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  16. To the guy who posted on Oct 8th...bottom nosed inbreed morons. REALLY??

    There is some hostile energy...oh wait you beat up people for a living, enough said.

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  17. God bless you, Million Dream Mom, for your two posts in July. I encountered Chiro One at Dominicks on LaGrange in Mokena and made an appointment for my 13-year daughter who is having knee problems and for which physical therapy has not yet been effective. I wanted to do a little more research on chiropractice care to prepare my daughter for the visit and your blogpost appeared near the top of my google search. I think you should add consumer advocacy to your list of blogs! Good job!

    I'm going to cancel the appointment and say goodbye to the $20. I have an HMO and can get a referral for chiropractice care through my regular pediatrician. (Like you, I do believe chiropractic care can be effective for some conditions.) The only reason I signed up for the Chiro One deal is because I thought, "Well, their office is closer than the one I'd get referred to through the HMO, and I would have a $20 co-pay anyway, so I'll go with them first and then take the info to the HMO chiro if I decide to pursue treatment for my daughter." She would have been absolutely traumatized by the experience you described. She is a very private person and has a natural distrust of people in the first place. Thank you, Thank you, Thank you for saving her and me from the experience!

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  18. All I have to say is this: 1. Everyone is going to feel differently about a place and just because someone has a bad experience doesn't mean that you should not see for yourself. For one thing, the company has 60 different clinics, which means 60 different doctors and they all have different personalities. 2. People don't search out to write good things about companies; only people who want to complain because that is the society that we are in 3. I, for one know that money is not the object as many people who are patients of Chiro One, are worked with on financials. 4. There is not one company out there now who does not have bad reviews from someone or another, people need to have their own minds. 5. Chiro One cares about the health and well being of their patients the unfortunate thing for them is that so many people in our society want a quick fix and don't want to take time to take care of themselves. Pills are not the cure....if you haven't noticed, most pills don't even work well by themselves and you have to take additional medicines for the side effects from those medicines. I will say that Chiro One is not for everyone, the open concept is perferred by the office because it is more of a family atmosphere and you're not stuck in a room for a long length of time by yourself like many other offices. If you dont like the open concept that is fine but to say that ChiroOne is a scam is absolutely ridiculous. That is fine if you want to take someone else's opinion on Chiro One and not see for yourself but please try chiropratic out, it is the way to true health.

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  19. I only go to the chiropractor when my neck started hurting. I am surprised that you sat that long through there exam. I have had a similiar expierence with a place called mountainwest chiropractic. They wanted me to pay 3000 up front and said if I missed one appointment that it wouldnt work. The practiced a method called CBP chiropractic biophysics. When I called my insurance company Aetna that informed me that they dont even cover CBP because its experimental. So i did not go to this chiropractor because I didnt want to be apart of a company that bills my ins for something thats not even covered. The other place I went to fixed me in four visits, glad I couldnt be conned.

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  20. Dont go they love your wallet

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  21. Also glad to have stumbled up on this. My husband went this evening for his evaluation and said he had a really odd feeling like he was trying to be sold on something. It was the exact same run down you described. I'm going to cancel my evaluation appointment tomorrow. If it doesn't feel right, it usually isn't. Though it is a shame as the doc I saw seemed really genuine and nice. Oh well.

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  22. I had a similar experience at a Chiro One. They also made me wait a collective time of about 4 hours for my two visits even though I showed up for my appointment time 15 min early. I went in for the free x-ray offer. They made me sit through the same seminar where they told all of us that we were going to die, and that misalignments cause cancer. They showed us those x-rays too... probably the same ones. When I was taken into the treatment room to discuss my x-ray, the woman fed me a bunch of BS and when I said that I had to run financial decisions by my mother, made me call her and listened in on our conversation. When I got off the phone she told me she felt sorry for me because my mother obviously didn't love me and didn't care if I lived or died because she was more concerned with the cost than my own life. I was seriously appalled and left as they were all shouting things at me about how I was going to regret my decision and that I had maybe a few months before my condition was completely debilitating... that was about a year and a half ago. I was initially approached in a Dominiks in Rogers Park, and attended the sessions in Evanston. I have been to other chiropracters who did not treat me this way so I know the importance of finding someone good who I can trust.

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  23. If you need to see a chiropractor, don't go to Chiro One. All they care about is your $$$$$$. That's why they have a whole marketing team that have booths set up in different locations to lure people into the clinic. Their staff go through a training process where they make them memorize lines so that they know exactly what to say and tell patients. They feed everyone the same lines and say that it's critical that they receive the care. The people there are so hypocritical because they say that you have to get adjusted and go all the 'therapies' but the doctors and staff that work there don't even do it themselves. They just see you as a cash cow and they'll milk your insurance for all its worth. This place is a cult and a scam. I'm sure they're committing insurance fraud as well.

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  24. I'm so glad I found these posts! I too was "suckered" into a "free consult" and had a horrible, uneasy feeling the minute I walked in the door. First, let me say the Bloomingdale Office should be ashamed at their LACK of professionalism! I won't even go into the specifics, but that "doctor" couldn't be less professional! AND they have their PETS with them in the office!!! The day I was there, a dog and a CAT!!! OK..... Im allergic to pet dander, which I have to admit, was the main reason I even considered chiropractic.... but not with this company and definitely NOT at this office..... People BEWARE!!

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  25. collectively what offices are the worse? it really cant be all of them, there are so many! they will take my insurance and i am willing to stay with them, but have to admit that this has opended my mind a bit more. im willing to give them a change to form my own opinion. id hate for someone to judge me without knowing me just because of what some people think.

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  26. I have only had an experience with the Bloomingfale office, was a patient there for brief time. they are scripted in every situation! you just know they don't really believe everything they tell you. And YES, once when I was there I saw a dog roaming around, it was the "doctors" dog! The doctor in the Bloomingdale office seemed more concerned with the money than my "condition" which I have since learned is the same condition they tell everyone they have! I cant say if the other offices are better, but I think the doctors are all trained to act the same way

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  27. I too have gone and spent my $40 bucks for my daughter and I. I am quite the positive person about things, but the whole "sales pitch" just doesnt feel right to me. I feel if I have a real problem I will be at my doctor or consulting a chiropractor that is not asking me to lock into a set amount of time and money, then trying to reel me in by discounting it (are they really discounting anything?). I don't think anyone can know exactly how much time it will take to benefit from the treatments since we are all unique. But how odd that everything I've been reading about ChiroOne has people being told they need 3X a week for a 12 week treatment period? We are talking roughly $6,000 (each). I have great insurance (I am sure they like that) and after insurance the balance was $1,600 for my daughter and $2,200 for me. Oh, but they will cut it down to $500 each. If that isn't a sales pitch I don't know what is. I don't want my health dealt with this way. I don't recall getting this type of sales pitch at the gym (or even a discount offer!). I note that each person has their own issues. We are all very different. How is it that they are trying to sell most of us (from what I've researched so far) a 3X a week/12 weeks treatment plan. I am 44 years old and in good health and my daughter is 15 with no medical problems and a healthy active child. How is it that she needs the same amount of treatment time? Really? How hard do I have to think about this? No thanks. I will consider another chiropractor for the tightness and pain in my neck (stress and my desk job) who will treat me without a contract and until I feel better, not for a preset contractual amount of time. Even if he suggests a time period for feeling better, I can stop when I like and it costs me no more money. These are simply my opinions and not intended anyway to bash anyone or the benefits they have received. To those who have benefited, I say I am glad for you. But, I have to cut my losses and walk the other way, which is simply best for me and the interest of my 4 children's college expenses:/

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  28. I'm glad my wife took the time to research this before I went back. After reading these stories, there was no way I was going to sit through a sales pitch and commit to all this treatment up front - that's insane! How do they know if you'll respond to the treatment? At first I thought this place was different because I'd seen a Chiropractor before and that didn't work out too well. I liked my initial visit because I saw that they use physical therapy and not just adjustments. However, after my initial workup and foot scans, I was placed in a room to wait for the doctor. After FORTY minutes, I was ready to leave but they stopped me, apologizing and saying the doctor would be right in. Back in the room, another 15 minutes and I overhear (through the thin walls) the staff telling the Doctor that I was supposed to be next, which tells me he had no idea who was there and for what reason. I was still willing to sit through the "presentation" until my wife found this blog. Thank you for saving me from the high pressure garbage and possibly thousands of dollars.

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  29. Maximized Living is another group out there using the exact same tactics. Buyer beware.

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  30. Love Dr. Jeremy, Dr. Azza and everyone at the Homewood Flossmoor office. Even though they have a great influx of patients, I've never felt like a number and the treatment has helped me deal with the stress in my life. They were very warm towards me when my mother passed, even sent a card. Chiropractic care is invaluable. Just make sure you find an office that you can live with. I am greatful to not be on any medications. Chiro one helps me manage my stress. I do my traction at home and that helps too. Thanks, Chiro One.
    Mrs. Foster

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  31. Wish I had seen this blog before I wasted six motnhs and thousands of dollars on this place. Everything you mentioned was EXACTLY the sales pitch I was fed, and they probably all have copies of the x-rays of the poor man who had so many chiropractic problems. Just finished my second session of 36 weeks and will NOT be going back. They have already called asking when I will return to get the "results" of my latest treatment. Unless they treat me for free will not be spending another dime out of my pocket nor my insurance. I'll just continue the exercises I was taught and go to a real chiropractor in the future!!

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  32. i am very interested in speaking to a past chiropractor who has worked for chiro one. i am a chiro as well and would love to know the ins and outs of their operation. are they successful? how are they attracting so many pts etc how are so many people getting scamed? how can they open so many clinics? anyone interested in letting me know the scoop?

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  33. I, too, was wrangled in at Ultra Foods in Lansing, IL. I paid my $20.00 and then another $20.00 for additional neck x-rays. I'm a firm believer in chiropractic care and have seen chiropractors on and off for many years for different problems. Actually, I was recently considering making an appointment to see my previous DC when Chiro One "caught" me. So I decided to check it out. But that's as far as I went...the initial eval and the follow-up. I will never go back there. The scare tactics are so transparent and as soon as I heard the doctor say during her little spiel that regardless of insurance or not, whatever the cost, we need to do whatever it takes to commit to our own healthcare, I knew what was happening here. I am not saying that the chiropractors at Chiro One are frauds. I'm sure they all went to school...but one interesting thing I found out is that one of the doctors in Lansing owns/owned his own practice in Missouri, so why is he now working for Chiro One? Just food for thought...do your homework where your healthcare is concerned.

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  34. I would like to find more recent reviews. Anyone?

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  35. Nothing in life is free. Good chiropractic as any other medical process costs money. My wife and I have been going to ChiroOne for several years and love their commitment to our healthcare.

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  36. I have been going to Chiro One since late December. I can tell you that after my first visit I felt much better after wearing the traction hat. Anyways I have been skeptical of anything that I spend money on my entire life, buyers remorse is a very common thing for me. I heard about Chiro One at a local food store that I happened to just be passing by. I was interested in hearing my evaluation that was only going to be $20 along with some xrays. I have had back problems for over 10 years and the pain has been on and off and I knew that I had scoliosis. In the early stages MD's only gave me pills and said good luck with the pain and come see us if that drug doesnt work. I dont like that, Chiro one is better than other Chiropractors that I have seen because it is a fix you and go approach. At Chiro One at least I am on a plan that includes traction and exercises that are designed around my problems. Now I do agree that the constant asking for referral is a bit unsettleing, but yes they are a business and who doesn't ask customers to bring their friends. If you like a restaurant and the food is good and as well as the service you will tell you friends right? I think the main thing is that they know everyone will have some sort of sublaxation in their spine and you are not at your full potential like that and there is a case for everyone to need a plan. If you are in pain and believe in the process then do it, they do show you some influential stories but be an adult and make a decision to say yes or no dont just call it a scam because you feel uncomfortable.

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    1. I've been going to Chiro One for 2 years and they've never asked me for referrals

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  37. So you would like some recent reviews. I would gladly give it to you if you want more in detail on how they are such a horrible company.

    1. they have a marketing team that goes out and says "only $20 for you to check your spine that costs over 300." Correction here, you can walk into the clinic and GET IT FOR FREE!!! First indication that all they want is your money.

    2. No matter what clinic you go to they say the same thing. Yeah corp says "We want everybody to know everything EXACTLY the same (oh but make it your own) so if there is a patient from one clinic over here going to this clinic here for a day, they dont have to worry.. they will be getting the SAME treatement. Umm as far as I know... nobody is the SAME!! everybody is different... its like.. why would you give the same treatment to somebody who has cancer and somebody who has a cold... get my logic here?

    3. They will not tell you much how it costs until you commit to your treatment. I can tell you if you go into another doctors office they will tell you up front on how much it is going to be and work you with... Chiro One wont work with you.. its what they say nothing more.

    4. I have seen COUNTLESS of doctors turn patients away because of the most RETARTED! reasons... my favorite "They are rude and wont commit" REally? How do you know until YOU GET TO KNOW THEM!! or let them do the treatment

    5. Chiro One gives you only 4 therapies and an adjustment. Let me tell you I worked in a COMPLETELY different chiropractic office and they offfered Massage, ONE ON ONE!!!!! Therapies, Accu, muscle stim, adjustment, and sell vitamins... ALL FOR THE SAME AMOUNT OR WAY LESS THE CHIRO ONE!!! Chiro one doesn't even give a FRACTION of what they have to over.

    6. You do NOT!! I repeat DO NOT!! need to get an x-ray every 3 months. I have talked to many doctors and Techs. They all told me that is over radiating people (granted it is WAY less then what you get in airport security.. they were FLOORED when I told them this).

    7. The co-workers clock in and clock out... I see it time and time again. Yeah they LOVE their patients but in reality they just want to go home... much love there.

    8. They RAPE! your insurance.. just ask them questions about the insurance... They Doctors will not be able to answer them... there is a completely different department that does that. If that doesn't help you at all. Why do you ask to see your "Medical Necessity" write-ups. You have a right to see what is in your file. I garentee you it says the SAME EXACT THING!!! each and every single time. I know the doctor I worked for had one of their CT's writing up the MEDICAL!! (key word there) necessity. She didn't even take any medical classes or anything and just changed the hes to shes and the weight name and ages. The doctor... just signed them and said "ok you can fax it". WOW!! Much love shown there

    Do I really need to say more because I can keep this list going. My own experiences with this company would make you throw up!

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    Replies
    1. I would hate to see your opinions on all your other companies you have worked for. I have noticed that much of the negativity comes from your own work experience there. My question is were you fired?

      Delete
  38. I went to Chiro One recently in Feb 2012. I am skeptical if the xray I saw was mine. I heard another report of someone who wore sweatpants and saw a zipper on his x ray. I think it wouldn't hurt to get a second opinion before going thru with their treatment plan which seems to be the same 12 weeks 3x a week for everyone. I am quite curious to know if my xray is actually me and not someone else!

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    Replies
    1. I will let you know I am a certified x-ray tech that worked for chiro one. I had gotten my films mixed up because we are in a VERY dark room and its usually hard to see the films. We try our best to keep them organized but I have had my hand full of times of getting them switched up. However, we would all recognize this and fix the issue before the patient came in.

      It can also happen if you have more then 1 person taking films. One person might have a process one way and the other another way and films can be easily mixed up that way too. I had that happen once before.

      The films you got were probably yours. Films honestly do not get mixed up as much as you think. Its like 1x every 5 months? IF that!

      Delete
  39. I am soooooo glad you guys all reinforced my feelings about this place.I am cancelling my 2nd follow up tomorow! My xrays didn't come out so I have to go back-with my husband so he can also see the horrible mess I'm in.Oh,well I've blown 20 bucks before! I just had a creepy feeling about this place.Trust your instinct they say.Trust me don't waste your time-they just want your money.

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  40. At my gym, there was a booth set up from Chiro One. pay $20 and you get an appointment, which included X-rays, an exam, orthotics check and a consultation with the doc.
    I signed up. Paid $20, got an appointment.
    After a brief talk during which the doc told me that all my health problems could be fixed, she asked for my view. I mentioned not liking that the chiropractic treatments (adjustments) were being done in a large open area, adjacent to the waiting room and patients siting in "warming chairs". What I observed was a woman getting treatment and two male patients sitting and watching.
    When I said that this would make me uncomfortable (lying face down, and two guys watching), the doc said that maybe this wasn't the right facility for me. She refused to do the X-ray or orthotic check, and said she would request that the company refund my $20. A few weeks later, I got a letter from the corporate office, saying it was NON-REFUNDABLE.

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  41. I am so sorry this happened to you! I worked for Chiro One. chiro One is just looking for the money that is all. They will rape your insurance and much more. some information about their staff...

    Now, if they are out for a cause they wouldn't be focusing how many clinics can they open up in a year... they would be focusing on their clinics in illinois, learn how to make it better for their staff and patients... figure out how they can add other things like, acupuncture, physical therapists (LICENSED! no, 1 month trained GED girls/boys), actual medical assistants (Not 1 month trained high school graduates) messages, ACTUAL LICENSED X-Ray Techs (not 3 weekends of jammed info that should be learned in 1 semester and then take a state test that will be grated to the ones that BARELY pass it).

    If you want to trust your spine to these people that will get the kids who just walked out of high school, train them like drones and require the high school kids that just graduated to study radiology in 3 weekends then take a state test to become a limited x-ray tech... only to then take x-rays of you that could possible have over radiated you. That is fine.

    All I know is I would rather go to a chiropractor that actually has 1-2+ year trained staff that is an actual medical assistant, physical therapist and x-ray tech... then put my life in hands to people that only have 1 months worth of training... those who dont know the muscles of the body, the functioning of the body and more other than the doctor.

    I am happy for those who see results... but honestly.. I give a well clap to those who trust chiro ones untrained unprofessional staff with their lives.


    And just so you know, if you walked into the clinic yourself you could have gotten the whole appointment for free... Next time you see a Chiro One booth, stand next to them and say "If you ask for a refund after talking to a doctor you wont get it back"

    And I think the reason you didn't get it back is because you actually came to your apointment, filled out your paperwork, sat down with the doctor and more.

    If I were you I would right the biggest F U letter to corprate and the clinic stating that "Why can I not get my 20 back when all I had done was sit down and talk to the doctor, I had no x-rays taken of me or anything else." Yeah, I would honestly do that... they need to stop raping people and looking for their money, not the cause.

    FYI chiro one already got sued 2 times.... once from a patient and another for Chiro Ones very own staff.... LMFAO!

    ReplyDelete
  42. following up - I wrote the post from April 26. I went to the Better Business Bureau website, and wrote about my experience. They contacted Chiro One, and got my refund.
    It's only $20. But for me it was the principle. 20 bucks was supposed to get me a consultation and tests, all I got was a sales pitch.
    Anybody with an issue with Chiro One, I suggest you go to the BBB website. They track complaints about companies.

    ReplyDelete
  43. I have been a patient with Chiro One since 2010. I was having horrible pains in my left knee, lower back pain and my posture was really bad. I first encountered a Chiro One rep at a craft fair, and got the free evaluation. They advised me of the $20 appointment, but made no pressure for me to do it. I actually turned it down and continued with the fair for the better part of the afternoon. My wife suggested that it would be good to give it a try and $20 isn't much, so before leaving the fair I went back and signed up. I went to the Naperville location and I met the staff, had a tour and exam. I came back a couple days later for my results. My spine was pretty messed up, and combined with my extra weight, was placing extra stress on my left leg (scale showed about 12 pound difference in weight distribution). I had developed a bit of a sway to my walk over time due to this imbalance. I was offered a 12 week program at about $600 and my orthotics were free (I have good coverage). I was not overly fond of the fee but decided it wasn't much for the 3 days a week I'd be coming for the period (3 days a week because I was pretty messed up). My wife and kids also had screenings and were able to come at a reduced cost (wife is a very flexible yoga nut and vegan, so only needed 1 visit per week, I don't recall what the kids did at first but it was less frequent than my visits). By the end of my 12 weeks, my knee was much better (not completely, but comparitively) and my back was a little better. My neck had improved the most (it was way off to start - like 18 cm). Since that term, my wife has worked down to where her appointments are only one visit every other month, my daughter one visit every other week, and I'm down to once a week. My knee is no longer giving me problems beyond an occasional click when I straighten it at night. My son goes to a different chiro because he needs a more advanced treatment (cranial sacral) that Chiro One does not offer. I pay far more for his treatments than for the rest of my family combined at Chiro One. I think some of the posters above may not understand their coverage, and some may have misinterpreted events based on the "looming dollar figure". From what I encountered, there was no pressure to commit, but there was an upfront fee that was really no more than my co-pay paid in advance (may have even been a bit less). What I think this upfront fee is - is not a scam to bilk folks of money, but rather a means by which they can save admin on the back end by not having to collect the co-pay for each customer each visit. As a "bonus" (interpret as you wish), it gives the client an incentive to actually commit (as in actively show up) for their appointments, when one may come more haphazardly were they simply on a pay as you go, come whenever schedule. It probably also gives them a better accounting of their customer base for demographics and market needs assessment this way. Chiro One is (as their name suggests) a wellness center, not a sports medicine or specialists office. As such, most of the in office regimen is pretty standard to all customers. They do give individualized reports in private to patients about quarterly that give them more detail of their individual condition and additional exercises they should do at home for their particular needs in addition to the in center routine. I think one misconception of Chiro One is the expectation of the private one-on-one of each appointment one may get at the specialist's office. My orthotics were free (actually can get a free et each year on my plan), but maybe others did have to pay for theirs if their coverage doesn't provide. I like my Chiro One team and they make the whole environment no pressure and a fun environment for all. Maybe other's had truly had bad folks in their locations, or just percieved it as such because of the $ figure involved, but my experience has been good.

    ReplyDelete
  44. Cchiro One is an utter scam. My friend use to be a field rep that would go out to grocery stores, fitness clubs etc.....to luar people in to their clinic. He was showing my the script that he had to work off of. It's an absolute joke. The company almost runs like a pyramid scheme. The sucker doctors into buying their business plan and they have a great amount of pressure on them to bill out a certain amount every month. This place has ruined the name "Chiropractor"!

    ReplyDelete
  45. I was approached by these people in the grocery store. Chiropractors don't belong in a grocery store...that was the first red flag! I let them do their little babble.....etc. I'm a D.O. and the reps they put our to try and get people into their office don't have a clue what they are talking about. I highly advise people to stay away from Chiro One!

    ReplyDelete
  46. I'm glad I came upon your blog. I just had my first visit and I have an unsettling feeling. Like you, I'm not very comfortable with how open everything is as I would appreciate privacy during treatments. I'm canceling the follow-up appointment also, because there's no way I could afford anything upfront like that. Thanks for sharing your experience.

    ReplyDelete
  47. Eric L. of Chiro One Wellness Center.....sorry for the delay in responding but my computer has been down for awhile. While your offer to help is nice, I already paid a lot of $$$$ to get my problems fixed, but after 3 months (approx) nothing worked, in fact the doctor hardly addressed the problem at all. Sorry but too little too late. I'm seeing a real chiropractor to get the problem resolved and guess what my chiropractor actually addresses the problem and it is getting better. Thanks but NO THANKS. I have NO need for scam artists and I don't think a lot of people on this site do either. I do notice how many nice things are being said....by your staff. please do you really think these people are stupid enough to believe this nonsense?

    Antonio

    ReplyDelete
  48. Thank you for posting this. Chiro One did a presentation at my work this week and I foolishly signed up for the $20 appointment. I've been wanting to go to a chiropractor for a while and since they were there, I figured why not. After reading this and many other reviews that all seem to be consistent in their complaints, I canceled before going to my initial appointment.

    ReplyDelete

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